Messages from coaches
When a coach sends a targeted message — say, a reminder to families who haven’t RSVPed yet, or a heads-up about gear for tomorrow’s race — it shows up in the Messages from coaches card near the top of your family page.
Reading
Tap a message to expand it. Once you’ve read it, hit Mark read and it shifts from highlighted (with a cyan stripe on the left) to plain. Older messages stay in your page in chronological order so you can scroll back if needed.
Where else messages appear
- Email — if your contact has alerts enabled, you’ll also get the same message by email. The subject line either matches what the coach typed or reads “Coach Name sent you a message.”
- Telegram channel alert — if the coach chose to post a pointer alert in your Telegram channel, you’ll see a short note about a new message there, with a link back to your family page. The full message text never goes in the channel; you have to come back to your page (or check your email) to read it.
Replying
If the email’s Reply-To is set to the coach (the default), hitting Reply in your email client goes straight to the coach. If they sent the message as no-reply, replies bounce — talk to your coach by their normal channel instead.
The family page itself doesn’t have a “reply” button. The message card is one-way; treat it like a coach-to-family announcement.
Who else got the same message
A coach message can be addressed to:
- all eligible families for an event,
- just families with a specific RSVP status (yes / no / maybe / no response),
- a specific family by name,
- a combination of any of these via the include + exclude builder.
The page doesn’t tell you who else received it — by design, so families can be addressed individually without others seeing the list.