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Team Summit · Family help

Contact your coach

This help site covers most common questions, but a real person can help when:

  • You’re locked out and can’t find your slug.
  • Your athlete is on the wrong group.
  • A parent contact email needs updating.
  • The system is doing something weird that doesn’t match what’s documented here.

How to reach the coach

Three options:

  1. Quick message on an event card — “Out sick” / “Running late” / “Other” with a detail in the free-text field. Best for anything tied to a specific practice or race.
  2. Email or text the coach directly — for anything not event-related (changing your contact info, registration questions, athlete-group moves). Coach email and phone are typically in your original invite email.
  3. Telegram direct message — if you’re already on Telegram, you can DM the coach. The club’s broadcast channels are admin-only, so commenting on a channel post isn’t a way to reach the coach there.

For non-urgent things, email is fine — coaches check at their own pace.

When in doubt

Try the search box at the top of this help site — most common questions are already documented somewhere in here. Easier and faster than waiting on a reply.

If you’ve searched and still can’t find an answer, reach out to your coach using one of the options above.

Tell us about a problem

Use the form below for anything help-site or app related — typos, something that doesn’t match what you see, a confusing flow, or just a suggestion. The message goes straight to the developer.

Your name and email are optional. Include an email if you’d like a reply.